We love it when customers ask us questions - and here are some of the common ones!
Please get in touch if you have any issues!
At the moment, for accounting reasons, we don't offer gift vouchers for sale (I won't bore you with the specifics of why this is the case!). We do, however, regularly donate vouchers to various organisations for fundraising purposes.
If you really would like a gift voucher, please let us know and we'll find a way to make this happen for you!
It is our policy to replace any items that are broken in transit. Please get in touch with us and we will arrange to send you a replacement.
We only cut material we have sourced as we have tested and refined the cutting process.
If you have found a design that you like, please honour that person's hard work and order from them - we don't like copying other peoples work, and prefer to come up with our own unique designs.
We may be able to assist! We can develop products for you if needed, or adapt existing products. The best bet is to get in touch with us and we will assist!
We certainly can cut your design. We require vector based artwork (not an image file) to cut it. Please get in touch with us on our contact page and we can assist!
Sometimes - please ask us! We ensure that all fonts that we use are licensed correctly for this use, so we can not just use any font for your design. If we like a font we may licence it and add it to our collection.
We sure do! We have a wide range of wedding cake toppers, birthday cake toppers, or if you can't find what you're after, we can design a custom cake topper just for you!
Absolutely! Please get in touch and we will help you!
"A big shoutout to Foote and Flame who saved the day with reprinting our Daughters 21st Cake Topper because she has silly parents who left the original one at home which is 4.5 hours away. Thank you so much this was our third order with you well technically four now, fantastic service and recommend this local company to everyone. 🌟🌟🌟🌟🌟"